Résumé
Information and communication are sectors of technology made up of telecommunications companies, telephone companies, and internet service providers. The present study examined the impacts of working remotely from home (WFH) during the COVID-19 pandemic. Adopting a case study perspective, this study employed twenty participants in the telecommunication industry. Participants took part in online questionnaires, interviews, and a focus group that captured employee engagement and job satisfaction as significant factors in an organization's remote work team experiences. This qualitative descriptive study attempts to describe the unknown impact of job satisfaction and employee engagement strategies while working in remote teams during COVID-19. This study also provided evidence to improve, understand, and enable the development of leadership strategies from the perspective of management and non-management employees in the telecommunication industry. Using Braun & Clarke's framework of the six-phase thematic analysis was crucial to the study by examining how engagement and satisfaction were affected by five job characteristics when working from home: Challenges from working from home are problems and situations affecting an organization's flow of communication by compromising with outside interruptions that is transparent in work assignments or tasks. The advantages and Motivations of Working from home include balancing work-life, improving work efficiency, and providing greater control. Strategies of Employee Engagement to Enhance Satisfaction inspire employees to feel a tremendous societal purpose for the company that employs them. Measuring Employee Engagement and Satisfaction is when employee satisfaction measures how content/happy employees are with their role and what comes with it. Strategies Used by Management to Influence Motivation at Work, when achieved, result in productivity and success of an organization. The findings revealed that employee engagement and job satisfaction are necessary conditions for remote work teams. Most managers preferred easy access to information, regular meetings, and monitoring productivity. Most employees prefer better pay, compensation, and an excellent work relationship. Other factors that can improve job satisfaction in telecommunication companies include time to work split shifts that would benefit the employer, employee, and the organization. These findings have clear implications for theory and practice. (PsycInfo Database Record (c) 2023 APA, all rights reserved)